Word of mouth
ChatGPTโs explanation of โword of mouthโ: Word of mouth refers to peopleโs evaluation and feedback of a product, service or brand, usually through word of mouth or social media. Word-of-mouth can influence consumers' purchasing decisions. Good word-of-mouth can attract more customers, while bad word-of-mouth can lead to the loss of customers.
For example, if a restaurant provides delicious food and excellent service, customers may share their positive experiences on social media, thus building a good reputation. Conversely, if customers have a poor dining experience at a restaurant, they may also leave negative reviews online, which can cause damage to the restaurant's reputation.
The origins of word-of-mouth can be traced back to the early days of human society, when people mainly relied on oral communication to share information and evaluations. With the rise of social media, word-of-mouth spreads faster and faster.